Terms and Conditions

Welcome to Blacksmith Blades UK.

Our trading address for all deliveries and dispatch of goods is 84A Glenparke Road, London E78BW, United Kingdom

PAYMENT AND SECURITY

All goods, whether paid for in full or with a deposit and 12 equal monthly payments under our Blacksmith Blades UK Easy Payment Plan, are dispatched next day by Fedex tracked and signed once payment has been received.

Payment Options

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: pay later, pay in 3.

In order to offer you Klarna’s payment options, we will pass certain personal information, such as contact and order details, to Klarna so they can assess whether you qualify for their payment options and tailor them for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and Klarna’s privacy policy.

PayPal

We use PayPal as our online secure payment provider. PayPal is one of the world’s largest secure providers of Internet-based financial transactions. Your order with Blacksmith Blades UK will be completely secure, ensuring your transaction is safe and guaranteed. You can pay now or pay in 3 installments.

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

Payment Plan

Paying for your blades has become much easier with the Blacksmith Blades UK Easy Payment Plan, allowing you to spread the cost over 12 months with a deposit as low as £100.

Pay securely with a credit or debit card excluding Amex.

Returns Policy

Once the order and price have been agreed upon, any further changes may be chargeable.

In the event that a product is defective, the consumer should return the product directly to Blacksmith Blades UK or the retailer for assessment. If found to be defective under the terms of the warranty, the product should be returned to Blacksmith Blades UK, who will replace the item under the terms of the Blacksmith Blades UK warranty.

For Direct Customers

Orders will normally be dispatched the next working day, so please call us directly if you wish to cancel your order within the first 24 hours. If you change your mind after the items have been dispatched and received, or you are unhappy with them in any way, then please return them to us—contacting us first so we know to expect them. Upon receiving them, a full refund will be given.

With our Blacksmith Blades UK No Quibble Money Back PLUS Guarantee, you have 14 days to return them in the condition they were received, and we will refund your full purchase price.

Blacksmith Blades UK No Quibble Money Back PLUS Guarantee conditions:

i) The Blacksmith Blades UK No Quibble Money Back PLUS Guarantee is available on all scissors priced at £100 or more, before postage. For the small selection of scissors in our range under £100, we will of course provide a full refund of your scissor purchase if you are not happy and would like to return them.

ii) The Blacksmith Blades UK No Quibble Money Back PLUS Guarantee can only be claimed on a maximum of two occasions within a calendar year, and Blacksmith Blades UK reserves the right not to fulfill ANY order in the first instance—refunding any monies paid, of course.

iii) Please contact us before returning anything to Blacksmith Blades UK so we can advise on the best way to send it and be aware that it’s on its way.

iv) Unfortunately, any scissor that has been engraved cannot be returned under the Blacksmith Blades UK No Quibble Money Back PLUS Guarantee unless it is faulty or a mistake has been made in the engraving.

All Blacksmith Blades UK scissors are covered by a full 12-month warranty accepting normal everyday use but not accidental damage or dropping. Any dropped or damaged scissors can, however, almost always be repaired and returned to ‘as new’ condition for a very reasonable fee.

Please contact us directly if you have any concerns about the quality or performance of your Blacksmith Blades UK scissors because it is very important to us that you are entirely happy with your purchase.

For retailers and customers who buy from retailers

The retailer should not replace the product until they have confirmation from Blacksmith Blades UK that the product is faulty under the terms of the warranty. Retailers operating their own returns policy and replacing the item without this confirmation run the risk of having the item repaired and returned to them by Blacksmith Blades UK or rejected under the terms of the warranty. Therefore, we ask that you comply with the returns policy of Blacksmith Blades UK to avoid this risk.

If the retailer has had to replace a product under the terms of the warranty, then Blacksmith Blades UK will replace this branded item only at the next order. Blacksmith Blades UK does not offer a monetary refund but operates a like-for-like replacement policy only at the time of the next order.

Blacksmith Blades UK only replaces the exact amount of items that the retailer can actually produce and demonstrate as faulty under the terms of the Blacksmith Blades UK warranty.

Blacksmith Blades UK does not operate a sale-or-return policy.

Blacksmith Blades UK Warranty

A. Blacksmith Blades UK warrants the scissor to be free from defects in material and workmanship for 12 months on all working parts of the scissor from the date of purchase. This excludes damage through dropping or salon wear and tear. Returned scissors will be assessed by Blacksmith Blades UK before any replacement is sent to the customer. 

B. Abuse or accidental damage is NOT covered under the warranty. 

C. Most damage can be repaired at our service center for a normal charge. For more information, contact our office on +44 1535 658570 – business@blacksmithblades.com 

D. Any worn or damaged parts will automatically be replaced at the time of service.

To obtain warranty or regular sharpening service, parts, or repair, contact your local service agent or send your scissors (with proof of purchase) to:

Blacksmith Blades UK

84A Glenparke Road, London E78BW, United Kingdom

Enclose a cheque for £30 and send via recorded delivery (covers insurance, processing, and shipping) and enclose your return address details.

Warranty Exclusions

Scissors which have been dropped, abused, or serviced by any other scissor company are not covered under our warranty.

Blacksmith Blades UK or your local agent will not be liable in tort or otherwise for incidental or consequential damage arising from the use of these scissors.